Frequently Asked Questions

Q: Will there be hiking?

A: There will be as much, or as little, hiking as you wish. It is entirely up to you. Having said that, Iceland is a wonderful place to get some hiking in and has many wonderful hiking areas so we encourage people to get out and hike as much as they can.

 

Q: What kind of clothing do I need to bring?

A: When it comes to outerwear in Iceland, the most important thing is to think in layers. You want to stay warm but also have the option of removing items of clothing in case you get too warm. In Iceland, it is paramount to stay dry. Bring a water- and a windproof shell for top and bottom to avoid getting wet. Another good idea is to bring an extra pair of socks in case your feet get wet whether it be from the rain or a slip in a creek. Bringing a hat and gloves is always a good idea, especially in the wintertime. For the northern lights tours, as you will mostly be standing still, we recommend warm, puffy clothing, with wool socks, hats, and gloves.

 

Q: Is the itinerary rigid?

A: Yes and no. We will make sure that you have the best experience and make the itinerary fit your wishes. We must also ensure that the itinerary is doable so that there won’t be too much time spent in a car or the itinerary is so that we are unable to meet your expectations. We will work out from any of the itineraries as much as we can so that you will be happy with your trip.

 

Q: What’s your refund policy?

A: The details for the refund are under the disclaimer tab on the home page.

 

Q: What is the weather like in Iceland?

A: It is important to know that in Iceland you can experience all four seasons of weather in less than a day. So, wear comfortable clothes so that the experience can be a good one. The average temperature in the summer is about 14°C/57°F.

 

Q: Will I see the northern lights?

A: The northern lights are natural phenomena. As with most travel operators, we can offer no guarantee of getting a viewing, unfortunately. Having said that, if you travel to Iceland from September to late-April, your chances of seeing the northern lights are good. But, if you are traveling here in the summertime you might be disappointed because for the better part of the season the sun doesn’t set completely. TIt will be light out and hence chances of seeing the northern lights none.

 

Q: How is the food in Iceland?

A: In general the food in Iceland is up to a good standard with plenty of choices and variety. We can recommend restaurants in the Reykjavík area and we can assist you in getting a reservation if that is what you like. It is important to reserve early, as the best places get fully booked quickly.

 

Q: What shoes do I wear?

A: We recommend waterproof/resistant footwear such as Gore-Tex. As with clothing, it is important to stay dry hence warm.

 

Q: What is the fitness level required for the hiking?

A: That depends only on how much you want to hike. We can make the hiking as challenging as you want; it’s completely up to our guests.

 

Q: Is there a meal included in the tour price?

A: Meals are not included in the price unless specifically requested. We will make pit stops en route to ensure that people will not go hungry and most of the longer tours include breakfast.

 

Q: Is it possible to book with Adventure Patrol if I’m traveling alone?

A: Adventure Patrol specializes in private tours for families or smaller groups. We encourage you to book with us if you are traveling alone; we have the option of booking on the home page under each tour description.

 

Q:  Is the pickup time rigid?

A: Definitely not. We generally aim for 8:30 to 9 a.m. for the day tours.  Keep in mind that in the winter daylight is limited. Furthermore, you may have been on a Northern lights tour on the night before, so please bear that in mind when coordinating a pickup time. All private pickup times are coordinated with our guests but the group pick ups are between 8;30 and 9 a.m.

 

Q: Are the snowmobile tours an option during the summer?

A: Yes! The snowmobile tours are on offer all year-round. The landscape and surroundings will differ between seasons but Iceland always has snow and we will make sure you have a great time.

 

Q: Does Adventure Patrol offer travel insurance?

A: As a tour operator, Adventure Patrol is fully insured; however, further personal insurance would be the responsibility of our guest.

 

Q: Can I get vegetarian meals on tours?

A: Most Icelandic restaurants cater to vegetarians and often vegans.

 

Q: How long in advance should you book a tour?

A: The earlier the better to be safe, up to 9 months to a year in advance, especially for longer tours. It is possible to book day tours a day in advance. The activities are better to book ahead, as there may be limited seating or limited availability.

 

Q: Is there an age limit on the tours?

A: There is not an upper age limit. After consultation, we leave it up to the parents to decide whether or not the tour is suitable for the child.

 

Q: If my tour gets canceled due to weather conditions, what happens?

A: In coordination with safetravel.is, the Icelandic association for search and rescue, Adventure Patrol may, on a rare occasion, have to cancel a tour due to weather. We will endeavor to reschedule the tour at the first convenient time. If rescheduling is not possible, we will reimburse you the tour.

 

Q: What form of payment do you accept?

A: We accept all major credit cards; however, there is an additional surcharge of 3,9% for AmEx users due to costs imposed by AmEx. Additionally, we accept wire transfers but keep in mind that fluctuating foreign exchange rates, banking fees and sending costs when sending wire transfers.

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