"I would not hesitate to recommend them and would use their services again - they really looked after us."
Frequently Asked Questions
Q: What kind of clothing do I need to bring?
A: When it comes to outerwear in Iceland, the most important thing is layers. You want to stay warm but also have the option of removing items of clothing in case you get too warm. In Iceland, it is paramount to stay dry. Bring a water- and a windproof shell (preferably Gore-Tex) for tops and bottoms to avoid getting wet. Another good idea is to bring an extra pair of socks in case your feet get wet whether it be from the rain or a slip in a creek. Bringing a hat and gloves is always a good idea, especially in the wintertime. For the northern lights tours, as you will mostly be standing still, we recommend warm, puffy clothing, with wool socks, hats, and gloves.
Q: What shoes do I wear?
A: We recommend waterproof/resistant footwear such as Gore-Tex. As with clothing, it is important to stay dry hence warm.
Q: Is the itinerary rigid?
A: Yes and no. We will make sure that you have the best experience here in Iceland and make the itinerary fit your wishes. We do our best to avoid rushing from one place to another especially when it comes to extra activities that are booked at a set time. Additionally, we must ensure that the itinerary is do-able and to reduce the amount of time we spend in the car/truck.
Q: Can I use credit cards in Iceland and/or do I need to exchange money to the Icelandic Krona?
A: Iceland is very digital when it comes to payment methods and credit cards are accepted in 99% of places.
Q: What’s your refund policy?
A: The details for the refund are under the disclaimer tab on the home page.
Q: If my tour gets canceled due to weather conditions, what happens?
A: In coordination with safetravel.is, the Icelandic Association for search and rescue, Adventure Patrol may, on a rare occasion, have to cancel a tour due to weather. We will endeavor to reschedule the tour at the first convenient time. If rescheduling is not possible, we will reimburse you the tour.
Q: What is the weather like in Iceland?
A: It is important to know that in Iceland you can experience all four seasons of weather in one day. So, wear comfortable, warm and appropriate clothes so that the experience can be a good one. Sandals, jeans, dress shoes are great and often look very nice, but would not be considered appropriate clothing for touring in Iceland.The average temperature in the summer is about 14°C/57°F and it usually hovers around the freezing point in the winter.
Q: Will I see the northern lights?
A: The northern lights are natural phenomena. As with most travel operators, we can offer no guarantee of getting a viewing, unfortunately. That is what makes seeing them so special! Having said that, if you travel to Iceland from September to late-April, your chances of seeing the northern lights are good. But, if you are traveling here in the summertime you might be disappointed because for the better part of the season the sun doesn’t set completely. It will be light out and hence chances of seeing the northern lights are none.
Q: Can I get vegetarian meals on tours?
A: Most Icelandic restaurants cater to vegetarians and often vegans.
Q: Is there a meal included in the tour price?
A: Breakfast is included at the hotels that Adventure Patrol uses. Meals are not included in the price unless specifically requested. We will make stops en route as necessary when we are on the tours.
Q: Is it possible to book with Adventure Patrol if I’m traveling alone?
A: Adventure Patrol specializes in private tours for families or smaller groups. We encourage you to book with us if you are traveling alone, however, it may prove uneconomical as the total price is paid by one person instead of dividing it between more travel companions.
Q: Is the pickup time rigid?
A: Definitely not. We generally aim for 8:30 to 9 a.m. for the day tours. Keep in mind that in the winter daylight is limited. Furthermore, you may have been on a Northern lights tour on the night before, so please bear that in mind when coordinating a pickup time. All private pickup times are coordinated with our guests but the group pickups are between 8;30 and 9 a.m.
Q: Are the snowmobile tours an option during the summer?
A: Yes! The snowmobile tours are on offer all year-round, however, the landscape and surroundings will differ between seasons. In the middle of the summer, even though the snowmobile tours are offered, the tours are conducted on glaciers, which are mostly covered with ice and only has snow at higher altitudes. Therefore, we don't actively recommend snowmobile tours in the late summer season as the fun factor of riding on ice is minimal.
Q: Will there be hiking?
A: There will be as much, or as little, hiking as you wish. It is entirely up to you. Having said that, Iceland is a wonderful place to get some hiking in and has many wonderful hiking areas so we encourage people to get out and hike as much as they can.
Q: What is the fitness level required for hiking?
A: That depends only on how much you want to hike. We can make the hiking as challenging as you want; it’s completely up to our guests.
Q: How is the food in Iceland?
A: In general the food in Iceland is up to a good standard with plenty of choices and variety. We can recommend restaurants in the Reykjavík area and we can make reservations for you if that is what you like. It is important to reserve early, as the best places get booked quickly.
Q: Does Adventure Patrol offer travel insurance?
A: As a tour operator, Adventure Patrol is fully insured; however, further personal insurance would be the responsibility of our guest. Some credit card issuers provide great insurance given that you pay for the trip using their cards. Also, you may find that your own insurance company will offer you the most competitive price.
Q: What kind of electricity is there in Iceland and do I need to bring anything for my gadgets to work
A: Like Europe, Iceland uses 220V as opposed to the 110V used in the US. Most modern electrical devices, such as smartphones and computers, will be compatible with both power sources (dual voltage) but will need an adapter for the electrical outlet as we use Euro plugs, circular and two pin. A power converter will only be required for devices that are not dual voltage or do not have a separate adapter for the device, i.e. when the cord goes directly from the device and into the socket i.e. hairdryers. In short, if the adapter for the device does not indicate INPUT AC 100-240 V, then you will require a power converter, otherwise, the socket adaptor will suffice.
Q: How long in advance should you book a tour?
A: The earlier the better to be safe, up to 9 months to a year in advance, especially for longer tours. It is possible to book day tours a day in advance. The activities are better to book ahead, as there may be limited seating or limited availability.
Q: Is there an age limit on the tours?
A: There is not an upper age limit. After consultation, we leave it up to the parents to decide whether or not the tour is suitable for the child.
Q: What form of payment do you accept?
A: We accept all major credit cards; however, there is an additional surcharge of 3,9% for AmEx users due to costs imposed by AmEx. Additionally, we accept wire transfers but keep in mind that fluctuating foreign exchange rates, banking fees and sending costs when sending wire transfers.
Q: Is Iceland expensive?
A: The short answer is yes. You will particularly notice the high price of food and alcohol. We highly recommend purchasing alcohol on arrival in the duty-free at the airport as it is 40-50% less than in the stores.
